New
Support Site
To
better provide answers for your questions Destiny has established
a new support site for all our products including a searchable
Knowledge Base and Support Forums where staff and your fellow
users can discuss issues related to RadioDestiny Broadcaster and
Destiny Media Player.
Ask
a question in the RadioDestiny Knowledge Base >>
Enter
RadioDestiny Support Forums >>
Click on the
questions that have come up previously from other stations. If something
is driving you crazy that doesn't appear in this FAQ or elsewhere
in the RadioDestiny Broadcaster™ help pages, please send us feedback.
Why
can't my listeners connect?
This can be the result of a few scenarios:
- your stream is full or you have reached the maximum number of
listeners that you have specified in settings
- You are using a firewall
and actually restricting your listeners from connecting to your
broadcast
- You are in a LAN and the
RadioDestiny Broadcaster is not set up with the correct Internet
accessible IP address and port. Check your connection
settings. Also, this page will
autodetect your true IP.
-See more in the following questions below.
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What
is this File HIJ012.EXE???!!!
Spyware? No...
we certainly do not practise or condone that type of activity.
That file is
just used for Digital Rights Management and the MPE purchase process
(http://www.destinympe.com/)
and is harmless to have on your drive. The way the MPE system works
has been changed in the latest build of the Destiny Media Player,
though, as it has proven itself to be annoying to some users. Please
upgrade to the latest Destiny Media Player which will not use that
file.
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How
fast of an Internet connection do I need to run Broadcaster?
Simply
put: the faster the better. The minimum speed Internet connection
you would require to attract listeners is a cable modem or DSL.
Users of Broadcaster using a 56k modem will be able to test
their broadcast with one or two listeners, no more. For a complete
chart comparing the different Internet connections, please refer
to this page.
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How
do I find out my present IP address?
Go
to
this page
which will autodetect your true IP.
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I
keep getting trouble trying to connect to my own station. The player
freezes and then tell me that I am connected but there is no connection.
What gives?
This
will occur on the listener's Destiny
Media Player if your stream is full or unreachable for other
reasons. Ensure that you are allowing the correct maximum nuber
of listeners for your connection speed. The
number of listeners you can support and the quality of stream
you provide is dictated by your Internet connection. See more
here.
If your internet connection is poor or your settings are incorrect,
your broadcast may not be reachable though. Your ISP may also
be blocking the port that you are trying to broadcast through.
Try using another port, such as 8080 and ensure that you are using
the correct Internet accessible IP address. More
here.
If you are behind a firewall or in a LAN scenario, you will need
to specify the correct Internet accessible IP address and path
before your listeners can connect to your stream.
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What
port does Broadcaster use?
By
default Broadcaster uses Port 80. However, your network
administrator may set up a different port for web traffic. Contact
your administrator to find this out. If your stream is not getting
out, try another port and be sure that you have the correct IP
address entered in your Settings.
This
page will autodetect your true IP.
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I'm
having trouble connecting to the directory with my station. What
could be the problem?
1.
Are you connected to the Internet?
Yes,
I am!
2.
Are you behind a firewall or
proxy server? Sysadmins commonly set up proxy or firewalls
to prevent outside access from reaching internal computers for
security reasons or to share Internet access through a gateway
computer. This
diagram describes this. The IP number for your computer is
actually generated for internal use only. Proxy access through
a cable modem that you've set up to connect to your home LAN will
also be a problem unless you have your cable Internet company
assign you separate IPs for your different computers in your LAN
that you wish accessible through the Internet. Programs like Wingate
or Sygate (that help set up gateway networks that enable
several computers on a small LAN to surf using one Internet connection)
assign local IPs that are not accessible from the outside. Some
firewall products can just have their filters adjusted a bit to
resolve this.
Internet
IPs look like this: (ex.) 243.143.23.2. An IP that looks like
this 45.0.0.1 or 192.168.1.100 is missing information.
That IP would most likely be a proxy or firewall IP.
3.
In the case of a firewall, you can ask your sysadmin to open up
your computer to port 80. For users on a proxy server,
you can sometimes purchase an Internet accessible IP from your
provider.
Tip:
A possible way of getting a static IP from a cable network provider
is to tell their support that you keep on losing connection
with their DHCP. If you complain enough you may be able to get
them to give you a static IP.
For
more information on broadcasting in a LAN or proxy server environment,
click here.
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I
keep on having trouble with my
computer locking up or bogging down.
Isn't it fast enough to broadcast? I have a 166 MHz (or higher)
computer!
The
RadioDestiny Broadcaster 3 software is fairly
CPU intensive. This is amplified if you are streaming mp3s and/or
are also streaming the Webstream codec. The problem may be resolved
by stopping all other applications, start broadcasting, and wait
20 seconds before doing anything else. You
can also try disabling Webstream. Note:
If you are planning on broadcasting professionally, you are advised
to dedicate one computer just for broadcasting.
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Can
I play MP3s on my broadcast?
This
is one of the major features of Broadcaster 3.0. Simply drag and
drop files or whole folders of MP3s into the Playlist. Find out
how here. Tip: Make sure the
MP3s are good quality or it will be reflected in your broadcast!
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How
can I play CDs in live mode in my broadcast?
To
stream CDs from an external player, you must enable the Line-in
mixing in the Mixer window. To do this, bring up the Mixer, and
make sure the Line-in button on the right side is clicked
in. This enables you to mix in any external audio device that
is connected to your sound card (including your internal CD).
The fader slider at the bottom determines how much of your output
is devoted to Line-in. To find out more, go here.
CDs played
from your internal CD drive(s) can also be played through your
playlist.
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Do
I still need to be connected to the Internet even if I made a pre-recorded
show?
Yes.
Listeners are connected to your broadcasting computer through
the Internet. What our software does is compress all your source
files into a .RD3 compressed file to make it streamable through
the Internet. Listeners then connect to your machine through our
directory if your station is on-line, and link to you through
the Destiny Media Player? or Webstream.
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My
listing in the directory doesn't contain a web link or description.
Why?
You
need to configure this in RadioDestiny Broadcaster?. From
the Settings menu,
click on the Change button in the Station area. Stop your broadcast
and fill in a link and description here. When you restart, the
new information should be added. (You may have to press reload
to see the most current directory page.)
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How
come my station address keeps changing?
If
you have a permanent connection to the Internet, your connection
is live all the time and your machine is assigned a permanent
net address.
IP
addresses are quite valuable and are in short supply, so an ISP
will usually automatically assign you one from a pool. When you
log off, that address is assigned to someone else, so when you
log on again, you could get a different one from the pool.
One
obvious way to keep an address is to not log off. You could run
the station in automatic DJ mode. You may need to enter "ping -t"
from the DOS command prompt to keep your connection from being
dropped.
Another
solution is to request that they assign you the same address every
time you log in rather than choosing one from a pool. Since this
address won't be available for other subscribers, you can expect
to be charged a nominal fee if that is available.
Another
solution is to refer your listeners to our directory
page to find your Station link.
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How
do I tell if my station is working okay?
It
is possible to run Media Player on the same machine as
the RadioDestiny Broadcaster, but watch for a few issues.
- You
may get 'echoing' sounds due to the audio that you hear getting
re-broadcasted though your mic, if selected.
-
You could overload your CPU by simultaneously compressing and
decompressing,
which could take your station off-line.
Listening
from your Media Player will give you an idea of the sound
quality of the compressed sound after it is passed from the RadioDestiny
Broadcaster. A
true test, though, is to listen to your program through a separate
phone line, downloading through a separate Internet connection,
onto a separate PC playing Destiny Media Player. Tests
through a LAN are also acceptable but you must make an assumption
that your listeners are farther away than a LAN.
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My
sound quality is lousy. How can I improve it?
- You can set
your quality settings in the Settings -> Broadcast settings
window. Here you must compromise how many listeners you want to
support with how good a signal you want to provide those listeners
who you allow to connect.
- Upgrade your
net connection. Quality is a function of the amount of data you
are able to broadcast to those who connect to your station. The
more data you are able to push, the better sounding your broadcast
will be. Do not boost your quality beyond what your connection
can handle. Watering down your quality to allow more listeners
to connect is something you must gauge yourself.
- Make sure
your source is clean. If you are broadcasting MP3s ensure that
the quality of the original is good to begin with.
- Use a fast
machine. Compressing/decompressing audio is very CPU intensive.
Although our software is made to meet low end harware requirements,
a high performance computer is optimal.
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